jili13 Privacy Policy

This Privacy Policy ("Policy") is issued by jili13 ("jili13," "we," "us," or "our") and applies to all personal data collected through the jili13 website at https://jili13.app and all related services, games, mobile interfaces, and customer support channels (collectively, the "Platform").

jili13 is committed to protecting the privacy and personal data of all users of the Platform, including registered players, visitors, and prospective members. We process personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC").

By accessing or using the jili13 Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

jili13 collects the following categories of personal data from users of the Platform:

We do not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with heightened security measures.

jili13 collects personal data through the following means:

• Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you directly provide us with personal data.
• Automated Technologies: When you access the Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Sources: We may receive data about you from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and analytics partners, where permitted by applicable law.
• Customer Support Interactions: When you contact our support team via live chat or email, we collect and retain records of those communications for quality assurance and dispute resolution purposes.

jili13 processes your personal data for the following purposes:

• Account Registration and Management: To create, maintain, and administer your jili13 player account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of jili13 Platform features.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and PAGCOR-related compliance obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion and deposit limit tools.
• Marketing and Promotions: To send you relevant promotional offers, bonuses, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.

Under the Data Privacy Act of 2012, jili13 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, tax obligations, and PAGCOR compliance requirements.
• Legitimate Interests: Processing is necessary for jili13's legitimate interests in fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

jili13 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Technology and Hosting Providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements.
• Game Software Providers: Game developers and content providers whose games are available on the jili13 Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or court order.
• Professional Advisers: Lawyers, auditors, and accountants engaged by jili13 in connection with legal, compliance, or financial matters, subject to professional confidentiality obligations.

jili13 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and Identity Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications.
• Technical and Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymized or deleted.

When personal data is no longer required, jili13 will securely delete or anonymize it in accordance with our internal data disposal procedures.

jili13 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jili13 Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized jili13 personnel and third-party processors on a strict need-to-know basis, enforced through role-based access controls.
• Regular Security Audits: jili13 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in the Platform.
• Incident Response: jili13 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili13:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data jili13 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili13's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jili13 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the jili13 Data Privacy Officer via the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

jili13 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform, such as which pages are visited most frequently. This data helps us improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional content. They are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

The jili13 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. jili13 does not knowingly collect personal data from individuals under the age of 21.

If jili13 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or provided personal data to jili13, please contact our support team immediately so that we can investigate and take appropriate action.

jili13 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud hosting providers or game software developers operating in other jurisdictions.

Where such transfers occur, jili13 ensures that appropriate safeguards are in place to protect your personal data, including contractual data transfer agreements that impose data protection standards equivalent to those required under the Data Privacy Act of 2012. jili13 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

jili13 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how jili13 protects your personal data. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jili13, please contact our Data Privacy Officer using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the jili13 Platform
• Response Time: We aim to acknowledge all privacy-related requests within 72 hours and resolve them within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Our Filipino-speaking support team is available around the clock to assist you with any privacy-related concerns.